terms & condition
Apprentice Privacy Notice
Introduction
Welcome to ProVQ Ltd. By accessing or using our services, including apprenticeship programmes, training, and related offerings, you agree to comply with and be bound by these Terms & Conditions.
If you do not agree with these terms, you should not use our services.
About Us
Unit 37 Atcham Business Park, Atcham, Shrewsbury, SY4 4UG
We are a company registered in England and Wales under company number 5559332.
We operate as a training provider delivering apprenticeship programmes funded by employers and/or government bodies.
Eligibility
To enroll in a ProVQ apprenticeship programme, you must:
- Provide accurate and complete information
- Meet eligibility criteria set by funding bodies and employers
- Be legally permitted to participate in training programmes
For learners under 18, parental or guardian consent is required for certain activities.
Use of Services
By enrolling in our programmes, you agree to:
- Participate fully in training, assessments, and reviews
- Provide accurate personal and academic information
- Comply with all programme requirements and timelines
- Maintain professional conduct during training and workplace activities
Failure to comply may result in suspension or termination of your participation.
Programme Delivery
ProVQ Ltd provides training services including:
Apprenticeship programme delivery
Assessments and progress tracking
Certification upon successful completion
Access to digital and remote learning platforms
We reserve the right to modify programme structure, schedules, or delivery methods where necessary.
Data Protection & Privacy
We collect and process personal data in accordance with applicable data protection laws.
Your data is used to:
- Deliver and manage apprenticeship programmes
- Track progress and achievement
- Secure funding from relevant authorities
- Register qualifications and certifications
For full details, please refer to our Privacy Policy.
Third-Party Services
We may use third-party providers for services such as:
- Qualification registration
- Accommodation bookings
- Government learning records
- Digital learning platforms
These providers process your data only as required and in compliance with data protection regulations.
Safeguarding and Conduct
ProVQ Ltd is committed to safeguarding all learners. You agree to:
- Follow all health and safety guidelines
- Respect staff, employers, and fellow learners
- Report any safeguarding concerns promptly
We reserve the right to take appropriate action in cases of misconduct.
Intellectual Property
All materials provided during training, including course content, documents, and digital resources, remain the property of ProVQ Ltd or its licensors.
You may not:
- Copy, distribute, or reproduce materials without permission
- Use content for commercial purposes
Limitation of Liability
ProVQ Ltd will not be liable for:
- Any indirect or consequential loss
- Delays or disruptions outside our control
- Issues arising from third-party services
Our liability is limited to the extent permitted by law.
Termination
We reserve the right to suspend or terminate your participation if:
You breach these Terms & Conditions
- You fail to meet programme requirements
- Required information is inaccurate or incomplete
Changes to Terms
We may update these Terms & Conditions from time to time. Any changes will be communicated appropriately and will take effect immediately upon publication.
Complaints
If you have concerns about our services, you can contact us directly.
You also have the right to escalate complaints to relevant regulatory authorities where applicable.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.
Contact Information
For any questions regarding these Terms & Conditions, please contact:
ProVQ Ltd
Unit 37 Atcham Business Park
Atcham, Shrewsbury, SY4 4UG
Email: carla@provq.com
Tel: 01743 762800